Product Information

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Vendor's Description
Vivocha is a fully integrated platform for managing online interaction channels on your web site and mobile app.

- Increased conversion rates and higher average transaction value will boost your online sales.

- Reduce interaction time and redundant calls by supplying contextual information to the contact center agent.

- Increased productivity reduces service costs while keeping your online guests happy

- 44% say that real-time assistance is one of the most important features a website can offer.

- 70% of buying experiences are based on how customers feel they are ?being treated.

- 77% of online shoppers would like to make contact with a real person before making a purchase.

Vivocha is a cloud-based service, tailored to businesses aiming to engage with visitors on their online sites. By using the most effective communication channels, we engage the right agent with the right visitor, at the right time.

Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.

- Live chat is preferred by customers when comparing different offers ?or services in real time.

- Click 2 Call allows customers to directly connect with an agent to solve their problems or share sensitive information.

- Co-browsing. Maximize support efficiency with screen sharing, page pushing, and other advanced tools.

- Video Chat. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Foster loyalty and increase revenues by creating a personal and unique relationship with your online guests via face-to-face conversation. Engage and provide support via HD Video Chat, Co-browsing, and Screen Sharing.

- CallBack. Engage with visitors on complex requests with the touch of a button, without having to wait on hold.

- Mobile Support. People are becoming increasingly mobile.
Engage your mobile guests and provide support at their convenience.
Support within a mobile app prevents those in need of assistance from abandoning their visit on any device.

- Collaboration tools. Know in real time the navigation path of each visitor, the page they are currently viewing, and where they asked for help. Combining real-time dialogue with page pushing, content sharing, and form sharing are operations that enable the most productive management of customer requests and increase the likelihood that the question will be resolved in the first contact.

- Proactive Engagement. Decide when and who to engage based on wide variety of rules: where is you visitor coming from? What did she search on Google? Was it a click on an advertising banner or a retargeting campaign? How often has she visited a certain product page?

- Web Foundry. Personalize your digital interactions with Vivocha’s numerous service creations. These service creations are useful for customization, research, and testing, enabling your business to make its online support as effective as possible.

- No programming skills are required, simply customize widgets using our wizard, or create your own using HTML, CSS and JS.

- Integrations & apis. Vivocha’s integrations with other applications allow agents to work on a single platform, providing a better interaction experience due to reduced average response time and faster task completion.

- Security and compliance. Vivocha is a secure cloud application. This is a bold statement that nevertheless embodies one of the core principles of our platform: we take data security and integrity very seriously.

Vivocha is an online engagement service where conversations between our users and their contacts flow through our systems. We provide a rich set of API that can be used to create rich applications that store or analyze the messages exchanged between the parties. We ensure that all of our users’ data is safe at every endpoint on our platform.

Retailers using this Software