Kroger have installed a technology into 2,300 stores across US which has cut average time to be served down to less than 30 seconds from 4 minutes. The QueVision technology uses infrared sensors and predictive analytics to provide store managers with real-time data to make sure registers are open when customers need them.
Brett Bonner, Senior Director of R&D at Kroger, says “We weren’t interested in cutting hours, we were interested in a better shopping experience.” Since the technology was deployed, Kroger’s score on customer-satisfaction surveys has improved 42 percent on the speed of checkout, Marnette Perry, SVP of Retail Operations, said. “There are 7 million shoppers at Kroger stores today – we’ll save them 25 million minutes today.”
